Radiology Services | Billing Information and Frequently Asked Questions
Billing Office Hours
Monday - Friday
8:30am - 4:00pm
For billing questions, please call 1-866-406-4558
To pay your bill by phone: 1-800-666-1816
Mail Payments To:
Radiology Associates of Wyoming Valley
P. O. Box 830570
Philadelphia, PA 19182-0570
Frequently Asked Questions
Who do I call if I have billing questions?
Will my insurance cover this test?
Why did my insurance deny my claim?
What is deductible/coinsurance?
Can I pay my bill online?
Where do I send my payments?
Why did I receive a bill from the hospital and Radiology Associates of Wyoming Valley
for the same exam?
Why am I getting a bill from a doctor whom I have never met?
Why did I get a bill from the hospital for radiology services?
My insurance should have paid 100%. Why am I being billed for a balance?
I do not have insurance. What are my options?
I have never been to Radiology Associates of Wyoming Valley. Why are you billing me?
Who authorized your services?
I gave my insurance information to the hospital, why do you also need it?
Why was I billed for a workers’ compensation claim?
My billing question was not resolved after I called your billing office, what should I do?
How do I get a copy of my images or final report?
Who do I call if I have billing questions?
Please call our billing department, toll free, at 1-866-406-4558. A Billing Specialist is
available to speak with you Monday - Friday from 8:30am - 4:00pm.
Will my insurance cover this test?
Generally, most radiology procedures are covered by your health insurance, however,
coverage does vary from plan to plan. Since we do not have access to the details of your
policy, we recommend contacting your insurance carrier with specific questions regarding
your coverage. The phone number can be located on the back of your insurance card.
Why did my insurance deny my claim?
There are many reasons your insurance could deny your claim. Typically, it may be due
to member eligibility, benefit levels, or other contractual terms within your policy. Often
times, your insurance company may simply require additional information before they
will make a payment. Contacting your insurance company for a full explanation of why
your claim was denied may better assist you in understanding their processing of your claim.
What is deductible/coinsurance?
The deductible is the amount of patient responsibility before insurance covers certain
procedures. For your deductible information, you will need to contact your insurance carrier.
Coinsurance is the percentage you are responsible for after you have met your deductible.
Can I pay my bill by phone?
Yes, please call 1-800-666-1816
Where do I send my payments?
You can mail your payments to:
Radiology Associates of Wyoming Valley
P.O. Box 830570
Philadelphia, PA 19182-0570
Why did I receive a bill from the hospital and Radiology Associates of Wyoming Valley
for the same exam?
When you have any radiology procedure performed in a hospital setting or a hospital
owned facility, there will almost always be two charges. The hospital will bill for the
technical portion of your examination (room time, technologists, equipment, etc.) and the
radiologists will bill for the reading and interpretation of your examination (which includes
a written report for your doctor and a consultation if necessary) or for interventional
services performed.
Why am I getting a bill from a doctor whom I have never met?
The doctor on our bill is a Specialist in Radiology. He or she is trained to interpret x-rays,
MRI, CT, nuclear medicine, ultrasound, PET scans and mammograms. Most of the time,
the radiologist does not meet with the patient, rather, he or she reports the findings directly
to your doctor who ordered the test.
Why did I get a bill from the hospital for radiology services?
If your radiology exam was performed at the hospital they will send you a bill for the costs
associated with their facility. This represents room and equipment use, supplies, labor costs
and other operating expenses. The radiologist is an independent contractor and will send
you an invoice for the supervision, reading and interpretation of a diagnostic study and
for any direct patient care associated with an interventional or therapeutic study.
My insurance should have paid 100%. Why am I being billed for a balance?
You should have received an explanation of benefits statement from your insurer showing
the amount covered by your policy, the amount for which you are responsible and an
explanation as to why such payment was or was not made. Since we do not know the
terms of your insurance policy, we suggest contacting your insurance carrier if you have
any questions about your explanation of benefits. You will find their phone number on the
back of your insurance card.
I do not have insurance. What are my options?
Please contact our billing office right away at their toll free number 1-866-406-4558. We have a variety of different options available
to assist patients without insurance, including payment plans and discounted pricing for
uninsured patients.
I have never been to Radiology Associates of Wyoming Valley. Why are you billing me?
The radiologists of Radiology Associates of Wyoming Valley provide professional
interpretations for the radiology services provided at Wilkes Barre General Hospital and
other Commonwealth Health sites throughout the region. Although you may not have had
contact with our physicians, they would have reviewed your exam and produced a report
for the doctor who ordered your test.
Who authorized your services?
The hospital or facility where you had your procedure authorized the services. Hospital policy
requires that a Board Certified, licensed radiologist perform and interpret diagnostic services.
I gave my insurance information to the hospital, why do you also need it?
We make every attempt to obtain this information from the hospital or facility. However
sometimes we do not always receive complete or accurate insurance information, especially
if that information was updated after the registration process. In these instances, we rely on
your cooperation in providing us with complete and correct data.
Why was I billed for a workers’ compensation claim?
Please contact our billing office or have your employer contact them at, toll free,
1-866-406-4558 as soon as possible to confirm we have the correct and complete
information for billing. We will need to have your date of injury, claim number and workers’
compensation insurance name and address. Since there are filing deadlines associated
with this type of claim, timely communication is necessary.
My billing question was not resolved after I called your billing office, what should I do?
Please call the business office for Radiology Associates of Wyoming Valley at 570-586-5461.
Although we do not have access to the billing system and cannot look up your account,
we can take your information and have a billing manager contact you.
How do I get a copy of my images or final report?
Please contact the location/facility where you had your exam. Radiology Associates of
Wyoming Valley only provides professional services and does not retain medical records.
The facility where your procedure was performed will be happy to assist you.
Contact
Billing Questions
1-866-406-4558
Billing Address
P. O. Box 830570
Philadelphia, PA 19182-0570
Schedule an
Imaging
Appointment
570-552-1701
Business Office
570-586-5461
Location
575 N. River Street
Wilkes Barre, PA 18764